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Terms of Service

Australia’s Medical Termination Provider

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THE TABBOT FOUNDATION TERMS OF SERVICE

Our Services are provided by The Tabbot Foundation ABN 808 971 29 471 of Level 1, 1 Jamison Street, Sydney NSW 2000 GPO Box 3904, Sydney NSW 2001.

 

Using Our Services

By using our Services, you are agreeing to the following terms:

 

Key points

  • If you accept our services, you agree to our terms and conditions.
  • We do not provide medical termination unless you are able to take the medication within 63 days of becoming pregnant, counting from the first day of your last period, and you comply with our other eligibility conditions.
  • Our services do not end once we have supplied you with the termination medication. We only discharge you from our care once you have had a follow up blood test, ten days after taking the medication, to determine whether the termination was successful.
  • In a small number of cases, the termination medication is unsuccessful and you may need to have a surgical procedure to terminate your pregnancy.
  • We are not liable for any delay or failure by Australia Post to deliver the termination medication to you.
  • All information that you provide to us is confidential.
  • If you access our services, you agree to the privacy terms below (see "Your privacy"), including consenting to us collecting your health information from others, and others collecting your health information from us.

 

Registration

To start accessing our services, give us a call to register on 1800 180 880.

 

Provision of services to you

"Medical termination" means the taking of medications that cause the early termination of a pregnancy.

The services we provide are:

  • consultations with doctors experienced in medical termination procedures or specialist gynecologists
  • consultations with a clinical psychologist, if required
  • advice and support by a registered nurse during your recovery period, and
  • provision of all medications, including pain management drugs and antibiotics, that are required to achieve a medical termination.
  • We will only assist you to have a medical termination if:

  • you give us all the information we need to provide our services to you
  • you agree that you will take the termination medication before the 63rd day of your pregnancy, counting from the first day of your last period
  • you are able to get yourself to a medical facility within 60 minutes that can assist you if you experience any complications or otherwise require medical attention
  • we conclude, after you have gone for pathology tests and an ultrasound referred by us, that a medical termination is a safe option for you
  • you do not live in South Australia or the Northern Territory, and
  • for under 18 year olds, you are able to provide satisfactory consent to the treatment.

You agree that the results of the pathology tests and ultrasound will be sent to us.

Our services do not end once we have supplied you with the termination medication. We only discharge you from our care once you have had a follow up blood test ten days after taking the medication.

We cannot take responsibility if you fail to take calls from our staff or fail to contact us as agreed.

 

Telephone consultations

You need to have a call with one of our staff before we decide whether to provide you with our services.

If you live in the ACT, New South Wales or Queensland, you need to have an extra call with a psychologist before we decide whether to provide you with our services.

A registered nurse will contact you on the agreed day of your medical termination to check on you. You must tell the nurse if you have not taken the medication as agreed. If you fail to take the call from the registered nurse on the day of your medical termination, we will make further attempts to call you. If you fail to contact us or we are unable to get in contact with you, we will not be able to provide you with the necessary care and supervision.

 

Payment

Our services, including the cost of the medication, cost $250 if you have a valid Medicare card, and $600 if you do not.

You will also need to pay:

  • any costs for third party medical advice and management; and
  • any costs of your pathology tests and ultrasound.

Once we receive payment for our services, and for medications shipping and delivery, we will send you the medication.

 

Delivery of medication

We only deliver within Australia. We deliver to the address that you give us, which can be your home address, another address, or a post office. For residents of the ACT, we post your medication to an address outside the ACT, for you to pick up.

Your medication will be delivered by Australia Post by express post, usually within one business day, unless you live outside of a metropolitan area. You can work out the expected delivery time by looking at the Australia Post delivery time webpage.

We are not part of Australia Post. We cannot guarantee that Australia Post will correctly deliver the medication to the address you give us, or that the delivery will be on time.

 

Taking of medication

You must only take the medication on the day you have agreed with the doctor during your telephone consultation. If you wish to take the medication on a different day, you must contact our staff to make a new day.

If you do not take any of the medications we send you, you must dispose of them, and tell the registered nurse that you have disposed of them. You must discard them so that no one else is able to take them.

 

Discharge from our care

Your treatment does not end on the day you have taken the termination medication. Ten days after that day, you need to have a blood test. We will be sent the results, and let you know whether the termination has been successful. In a small number of cases, even when taken correctly, the medication may not result in a successful termination of pregnancy, and you may need to have a termination by surgical procedures.

 

Refunds

We do not provide refunds for any medication once it has been sent to you if:

  • you change your mind or no longer wish to undergo a medical termination, even if you return the medication to us, or
  • the date by which the medication is received by you is after the 63rd day into your pregnancy, or
  • we have provided our services properly but the medical termination of pregnancy has not been successful.

We make sure that, when the medication is sent to you, it is properly packaged and ready to be taken. Please tell us if there is any damage to the medication when you receive it. We will immediately arrange to send you replacement medication or a refund.

 

Limitation of our liability

Subject to any condition, warranty or right implied by law which cannot be excluded by agreement, we are not liable for:

  • any consequences from you taking the medication more than 63 days into your pregnancy, counting from the first day of your last period
  • any consequences from you not taking our calls during the treatment process or not getting in touch as we have asked you to do
  • any failure of the medication to provide a successful termination of pregnancy that is not due to our negligence or omission, including the costs associated with the provision of a surgical termination
  • any third party acting in connection with the provision of our services, including a doctor or pharmacist, who makes an error or omission or acts other than in accordance with our treatment protocols
  • any term, condition or warranty that may otherwise be implied into this agreement
  • any loss or damage incurred as a result of or in connection with the negligence of a third party, including but not limited to services provided by any pathology clinic, radiology clinic, pharmacy, or Australia Post or other delivery service, and
  • any consequential loss incurred by you, including for any additional medical procedures that may be required once you are discharged from our care.

 

Your privacy

We collect your personal information so that we can provide services to you and manage our medical practice. Wherever practicable we will collect information from you personally. However, we may also need to collect information from other sources such as treating specialists, radiologists, pathologists, hospitals and other health care providers. In emergency situations we may also need to collect information from your relatives or friends. You consent to our collecting your personal information, and to others collecting your personal information from us, in the ways stated in these terms and conditions.

You may refuse to provide us with some or all of your personal information however, this may limit the ways in which we, or any doctors and other health professionals, can interact with you, including providing our services.

We will treat your personal information as strictly private and confidential. We will only disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may disclose it, for example, the disclosure of blood test results to your specialist or requests for ultrasounds. There are circumstances where we may be permitted or required by law to disclose your personal information to third parties, for example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts, hospitals, or debt collection agents. We may also from time to time provide de-identified statistical data to third parties for research purposes. We may disclose information about you to outside contractors to carry out activities on our behalf, such as an IT service provider, solicitor or debt collection agent. We impose security and confidentiality requirements on how they handle your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.

Our Privacy Policy provides more information about our privacy practices, including explaining how you can seek to access and/or correct the personal information that we hold about you, as well as our complaints handling procedures.

 

Complaints

Please see our Complaint Management Policy if you have a complaint.